Terms of service
Last updated: March 14, 2025
Who We Are
LILYMILA.COM ("we," "us," or "our") operates the website www.lilymila.com (the "Website"). We are dedicated to providing high-quality e-commerce products such as clothing, dietary supplements, and skincare products. This document sets out the terms for using our Website.
Acceptance of Terms
By accessing and using our Website, you confirm that you will comply with these Terms of Service. If you do not agree to these terms, you may not use our Website. We reserve the right to change these terms at any time. Your continued use of the Website after such changes constitutes your acceptance of the new terms.
License to Use Our Website
Subject to your compliance with these terms, we grant you a revocable, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes.
Definitions
To make things as clear as possible in these Terms and Conditions, all terms referred to are strictly defined as follows:
- Cookie: A small piece of data generated by a website and stored by your web browser. It is used to identify your browser, conduct analytics, and store information about you, such as your language preferences or login details.
- Company: When this policy mentions "Company," "we," "us," or "our," it refers to DTWM Limited, RM 509, 5/F THE CLOUD, 111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG, which is responsible for your information under these Terms and Conditions.
- Country: The location where LILYMILA.COM or the owners/founders of LILYMILA.COM are based, in this case Hong Kong.
- Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit LILYMILA.COM and use the services.
- Service: Refers to the services offered by LILYMILA.COM, as described in the relevant terms (where available) and on this platform.
- Third-party Services: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you.
- Website: LILYMILA.COM's website, which can be accessed via this URL: www.lilymila.com.
- You: An individual or organization registered with LILYMILA.COM to use the services.
User Responsibilities
You agree to:
- Provide accurate, current, and complete information when creating an account or placing an order.
- Ensure the security of your account by protecting your password and restricting access to your account.
- Notify us immediately of any unauthorized use of your account or any other breach of security.
- Take responsibility for all activities that occur under your account.
Restrictions
You agree not to, and not to permit others to:
- License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the Website, or make the platform available to any third party.
- Modify the Website, create derivative works from it, disassemble, decrypt, reverse compile, or reverse engineer it.
- Remove, alter, or obscure any proprietary notices (including copyright or trademark notices) of LILYMILA.COM or its affiliates, partners, suppliers, or the licensors of the Website.
Information We Collect
We may collect personal data when you:
- create an account
- place an order
- subscribe to our newsletter
- contact customer service
Types of information collected
- Personal identification data: Name, email address, mailing address, and phone number.
- Payment information: Credit card details are processed securely through payment service providers.
- Non-personal data: Browser type, device type, IP address, pages visited, and time spent on the Website.
Return and Refund Policy
If you are not satisfied with your purchase, please contact us within 30 days at support@lilymila.com to arrange a return or exchange. Products must be returned in their original condition and original packaging.
Limitation of Liability
Under no circumstances shall LILYMILA.COM be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Website or the products purchased through it.
Indemnification
You agree to indemnify LILYMILA.COM, its affiliates, and employees against any claims, losses, liabilities, damages, or expenses (including reasonable attorney's fees) arising from your use of the Website or your breach of these terms.
Your Suggestions
Any feedback, comments, ideas, improvements, or suggestions (collectively "Suggestions") that you submit to LILYMILA.COM regarding the Website remain the sole and exclusive property of LILYMILA.COM.
LILYMILA.COM is free to use, copy, modify, publish, or further distribute the Suggestions for any purpose and in any way, without compensating you or crediting you by name.
Your Consent
We have updated our Terms and Conditions to provide you with complete transparency about what is set when you visit our Website and how it is used. By using our Website, registering an account, or making a purchase, you agree to our Terms and Conditions.
Links to Other Websites
These Terms and Conditions apply only to the Services. The Services may contain links to other websites that are not operated or controlled by LILYMILA.COM. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please note that our Terms and Conditions no longer apply once you use a link to leave the Services for another website. Your visit and interaction with other websites, including those that have a link on our platform, are subject to that website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.
Cookies
LILYMILA.COM uses "cookies" to identify the areas of our Website that you have visited. A cookie is a small file stored on your computer or mobile device by your web browser. We use cookies to enhance the performance and functionality of our Website, but they are not essential for its use. However, without these cookies, certain functions like videos may become unavailable, or you may be required to enter your login details every time you visit the Website, as we would not be able to remember that you had previously logged in. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access all or part of our Website's functionality. We never store personal data in cookies.
Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. We recommend that you review these terms periodically to stay informed about your rights and obligations.
Contact
If you have any questions about these Terms of Service, please contact us at:
Email: hello@lilymila.com
Phone: +15617946412
Contact form: click here
Address: RM 509, 5/F THE CLOUD
111 TUNG CHAU ST
TAI KOK TSUI
HONG KONG
